RealManage - Carlsbad, CA
posted 3 months ago
The Onsite Community Association Manager (CAM) at RealManage serves as the key ambassador for the company, responsible for providing management, direction, and leadership to ensure the successful daily operations of a community association. This role is pivotal in delivering professional services and an exceptional customer experience in accordance with the service level agreement and the company's guiding principles. The CAM will work closely with the Board of Directors, developers, and builders to manage and operate the community effectively, facilitating solutions to problems and enhancing the home values within each community. In this position, the CAM will acquire and maintain current knowledge of state and regulatory agency statutes, as well as the community documents, policies, and procedures. Weekly updates on open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity are essential. The CAM will also have the opportunity to run Board or Annual Meetings and create monthly management reports that depict the actual condition of community amenities, progress on specific key initiatives, and provide clear and concise recommendations. Vendor management oversight is another critical responsibility, which includes setting up the bid process, managing contracts, and overseeing the payment of vendors providing services to the community association. The CAM will develop and submit a complete and accurate annual budget, ensuring all deadlines are met while demonstrating thorough analysis and consideration for the goals of the association. Collaboration with the accounting team is necessary to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. The CAM will also monitor cash balances and the availability of funds for projects, ensuring timely legal action regarding collections and other legal matters before the association. Building and fostering positive relationships with residents is crucial to ensure a high level of service, timely resolution of resident concerns, and continuous improvement in services for the community. The CAM is expected to conduct business at all times with the highest standards of personal, professional, and ethical conduct, displaying exceptional ability to analyze and deal with a variety of situations that could potentially become problems. This role requires excellent interpersonal skills, writing skills, technology skills, flexibility, humility, organizational skills, and the ability to work independently.