Onsite Community Manager - LIHTC

$56,160 - $58,240/Yr

Quality Management Group - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

Real Estate

About the position

The Onsite Community Manager is responsible for the overall administration, compliance, and maintenance of the property, ensuring a high level of occupancy and resident satisfaction. This role requires proactive engagement with the community and adherence to various housing regulations, particularly in the context of LIHTC (Low-Income Housing Tax Credit) properties. The manager will also oversee staff, manage financial operations, and implement resident programs, all while living onsite once a unit becomes available.

Responsibilities

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Maintain property waiting list in accordance with the properties' Tenant Selection Plan.
• Ensure applications for housing are processed in accordance with properties' affordable housing covenants.
• Process annual re-certifications within established timelines.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments.
• Handle marketing and advertising for vacancies in accordance with properties' Affirmative Fair Housing Marketing Plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
• Ensure work orders are processed in Yardi within established timelines.
• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Prepare management required month end reports.
• Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Prepares annual budget.
• Oversees a minimum of 1-3 employees and trains staff members under his/her direction.
• Perform written evaluations of employees and maintain accurate payroll records as required by the company.
• Respond to all resident complaints in a timely and professional manner.
• Design, implement, and manage appropriate resident programs and ensure their ongoing success.
• Manage ongoing positive relationships with all City staff and other local representatives and social service providers.

Requirements

• 5 years of customer service experience
• Strong LIHTC experience
• Prior multi-site experience preferred
• Experience with Fair Housing regulations
• Proficient in Microsoft Excel and Microsoft Office
• 3 years of experience with Yardi accounting software
• High school diploma or GED
• Valid driver's license
• Supervising experience (minimum 2 years)
• Project management skills
• Conflict management skills
• Organizational skills
• 1 year of Section 8 experience
• 4 years of leadership experience
• Tax experience
• Property management experience

Nice-to-haves

• Certified Occupancy Specialist designation
• Financial management experience

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Professional development assistance
• Life insurance
• Referral program