Onsite Customer Service Representative

Chewy - Pittston, PA

Full-time - Entry Level

Pittston, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA! This role will entail "Wow-ing" our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication. Our Team Members are committed to providing an incredible customer and clinic experience.

Responsibilities

• Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
• Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
• Complete data entry of prescriptions into Chewy healthcare software.
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
• Operate with a willingness to learn and share feedback in a culture of being open-minded to grow.
• Communicate with veterinary clinics over the phone and other channels as needed, using internal computer software and systems to research solutions and document clinic note accounts.
• Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.
• Other Duties as Assigned.

Requirements

• Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required.
• 1-2 years working in a customer or healthcare focused environment.
• Demonstrate excellent communication skills (written, verbal, and listening).
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes).
• Operate with ownership, be a self-starter, and have a strong attention to detail.
• Proficiency with Microsoft Outlook.
• High school education or equivalent.
• Critical thinking skills.
• Demonstrated ability to multi-task and perform well in a fast-paced environment.
• Ability to adapt to change in accordance with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Must bring proven ability to maintain confidentiality and secure sensitive information.
• Must be able to pass background check.
• Show up for work! Come on time and be committed to be your best.

Benefits

• Competitive benefits and personal and leadership development programs to support your career growth.
• Employee 20% discount program at Chewy for all your pet needs.
• A culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
• Empowerment to build, grow, and unleash your full potential.