Onsite Data Center Tech

$60,000 - $64,000/Yr

Nesco Resource - Santa Clara, CA

Full-time

Santa Clara, CA

Administrative and Support Services

About the position

Nesco Resource is seeking an onsite Data Center Technician in the greater Santa Clara, CA area. As a leading provider of data center services, we are dedicated to maintaining the highest standards of excellence and reliability in our operations. Our team is composed of skilled professionals who are passionate about technology and committed to delivering exceptional service. The successful candidate will be self-motivated and dedicated, handling customer calls promptly and efficiently. The onsite engineer will service all client needs, including server hardware break-fix and IMAC support, as well as providing smart hand support for network equipment. Responsibilities include troubleshooting and supporting systems and equipment from major brands such as DELL, Oracle, IBM, and Client Servers. The technician will diagnose, analyze, and repair product failures, order and replace parts as needed, and follow all client policies and procedures while adhering to best practices. Additionally, the technician will present problem resolutions or refer more complex issues to a Senior Support Engineer. Maintaining parts and inventory, documenting activities, and demonstrating strong organizational skills are essential. A positive attitude and strong analytical skills are also crucial for success in this role.

Responsibilities

• Respond to customer calls in a prompt and efficient manner.
• Service all client needs including server hardware break-fix and IMAC support.
• Provide smart hand support for network equipment.
• Troubleshoot and support systems/equipment (DELL, Oracle, IBM, and Client Servers).
• Diagnose, analyze, and repair product failures, ordering and replacing parts as needed.
• Follow all client policies and procedures, adhering to best practices.
• Present problem resolutions or refer more complex issues to a Senior Support Engineer.
• Maintain parts and inventory.
• Document activities and demonstrate strong organizational skills.

Requirements

• Extensive server and hardware troubleshooting experience required.
• Capable of replacing all hardware components in a large-scale data center.
• Experienced with all generations of Dell, Oracle, Lenovo, and Client servers and blades.
• Ability to learn and adhere to new procedures.
• Working experience with Remote Access Cards (IDRAC, ILOM, ILO, etc.).
• Strong communication skills with the ability to provide technical updates.
• Proficient at administrative tasks and paperwork.
• A self-starter with the ability to work independently without supervision and within a team environment.

Nice-to-haves

• CompTIA A Certification is a plus.
• CompTIA Server Certification is a plus.
• Dell Certification is a plus.
• Client Certification is a plus.
• IBM Certification is a plus.