Onsite Field Service Engineer II

Ev Group - Rio Rancho, NM

Full-time - Entry Level

Rio Rancho, NM

Merchant Wholesalers, Durable Goods

About the position

This position entails the installation, service, troubleshooting, and repair of complex electronic and electromechanical equipment, site service, field process applications, and qualifications. The individual will operate as an independent "product expert" on select EVG product lines and assist in implementing detailed, complex customer installation plans for reliability, process qualification, and sign-off. The role also involves training customer personnel on advanced equipment operation, maintenance procedures, and process-related operations. Additionally, the position provides onsite technical support for the development and implementation of equipment and process applications, and trains other Field Service Engineers on specific product lines. The successful candidate will provide professional and courteous service to customers, with a primary goal of complete customer satisfaction. Responsibilities include assisting customers and other personnel in identifying and repairing equipment-related process problems, performing onsite preventative maintenance, cleaning equipment as required, and verifying the operational quality of equipment. The individual will also perform start-up, warranty, paid service, and service contract activities, as well as hardware set-up on specified systems within established time frames. Keeping management informed of down situations, documenting, logging, and reporting activities as required are also essential duties. The role requires troubleshooting and correcting process variations on systems, diagnosing sources of hardware or process problems on equipment, facilities, or wafers, and participating in local customer meetings. The individual must communicate effectively with customers in various settings and prepare and submit all required paperwork on a timely basis. Maintaining assigned equipment logs and records promptly and thoroughly is crucial, as is complying with all OSHA and customer safety requirements. The position may require working overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, with domestic and international travel up to 20% of the time. A valid passport is necessary, and the individual must be physically capable of operating EVG hired vehicles safely, possessing a valid driver's license and acceptable driving privileges.

Responsibilities

• Install, service, troubleshoot, and repair complex electronic and electromechanical equipment.
• Operate as an independent product expert on select EVG product lines.
• Assist in implementing detailed customer installation plans for reliability and process qualification.
• Train customer personnel on advanced equipment operation and maintenance procedures.
• Provide onsite technical support for equipment and process applications.
• Train other Field Service Engineers on specific product lines.
• Provide professional and courteous service to customers to ensure complete satisfaction.
• Assist customers in identifying and repairing equipment-related process problems.
• Perform onsite preventative maintenance and verify operational quality of equipment.
• Perform start-up, warranty, paid service, and service contract activities.
• Document, log, and report activities as required.
• Troubleshoot and correct process variations on systems.
• Diagnose sources of hardware or process problems on equipment, facilities, or wafers.
• Participate in local customer meetings and communicate effectively with customers.
• Prepare and submit all required paperwork on a timely basis.
• Maintain assigned equipment logs and records promptly and thoroughly.
• Comply with all OSHA and customer safety requirements.
• Stay current with prescribed and recurrent training courses for EVG and customers.

Requirements

• Associate degree or bachelor's degree in a related engineering field.
• Two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
• Advanced PC skills (Windows, MS Office suite).
• Kepner-Tregoe Problem Solving and Decision Making training (preferred).

Nice-to-haves

• Experience with semiconductor manufacturing processes.
• Familiarity with cleanroom environments and protocols.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off for vacation and holidays.
• Opportunities for professional development and training.