Onsite: Helpdesk

$45,760 - $58,240/Yr

Akkodis - Shelbyville, IN

Full-time

Onsite - Shelbyville, IN

Administrative and Support Services

About the position

This position is responsible for providing a consistently high level of end-user support for PCs, network systems, e-mail, voice, and network services, acting as the primary support contact for users. The role involves diagnosing and resolving hardware and software-related problems, ensuring users receive realistic appraisals of their issues, and maintaining detailed documentation of problems and solutions.

Responsibilities

• Provide on-site support to end users diagnosing and resolving hardware and software-related problems.
• Determine the complexity of user-related problems, resolving those within technical expertise and escalating those beyond competency.
• Follow and maintain detailed documentation of problems and the steps taken to resolve them.
• Share solutions with other IT support personnel.
• Develop and maintain technical competency with hardware systems and software programs used by employees.
• Provide end user training when deploying new systems and software.

Requirements

• BS/BA or equivalent in IT administration or related field.
• Minimum of 3-5 years' experience in providing IT support to a diverse clientele.
• Demonstrated technical expertise in PC maintenance and diagnostics, installation and troubleshooting of software.
• Experience with Windows OS and laptops.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay