Onsite: Helpdesk

$45,760 - $58,240/Yr

Akkodis - Shelbyville, IN

Full-time - Entry Level

Shelbyville, IN

10,001+ employees

Administrative and Support Services

About the position

The Helpdesk position is responsible for providing high-level end-user support for PCs, network systems, email, voice, and network services. The role serves as the primary support contact for users, ensuring effective diagnosis and resolution of hardware and software-related issues while maintaining detailed documentation of problems and solutions.

Responsibilities

• Provide on-site support to end users diagnosing and resolving hardware and software-related problems.
• Determine the complexity of user-related problems, resolving those within technical expertise and escalating others as necessary.
• Follow and maintain detailed documentation of problems and the steps taken to resolve them.
• Develop and maintain technical competency with hardware systems and software programs used by employees.
• Provide end-user training when deploying new systems and software.

Requirements

• BS/BA or equivalent in IT administration or related field.
• Minimum of 3-5 years experience in providing IT support to a diverse clientele.
• Demonstrated technical expertise in PC maintenance and diagnostics, installation and troubleshooting of software.
• Experience with Windows OS and laptops.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay