Onsite HOA - Community Association Manager (BLNC2024-7619)

$90,000 - $95,000/Yr

RealManage - Biltmore Lake, NC

Full-time - Mid Level

Biltmore Lake, NC

Real Estate

About the position

The Onsite Community Association Manager serves as the Chief Operating Officer of the Home Owners Association, responsible for the day-to-day operations of the community. This role involves managing relationships between the Association, Board of Directors, members, and other stakeholders, ensuring compliance with policies, and delivering exceptional service to residents. The position requires strong leadership, communication skills, and business acumen to maintain high standards of safety, cleanliness, and efficiency within the community.

Responsibilities

• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
• Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback
• Develop positive relationships and public charisma to engage with community members
• Ensure compliance with all of the community's policies/procedures as defined by the Board of Directors
• Plan, develop and approve operational policies, procedures, methods and regulations related to general operating procedures
• Direct the work of all department managers
• Drive the development of the annual operating, cash, and capital budgets, with periodic checkpoints to assess compliance
• Prepare monthly financial reports for the Board of Directors
• Coordinate the development of long-range and annual business plans aligned with association by-laws and policies
• Monitor quality of association products and services to ensure maximum member and guest satisfaction
• Secure and protect all the association assets
• Establish and maintain ongoing dialogue with members to elicit input on Association direction and improvements
• Coordinate with Board of Directors on the development and implementation of all strategic plans

Requirements

• Minimum of two (2) years Homeowner Association (HOA) Management experience required - onsite preferred
• Hospitality/club management background preferred
• Bachelor's degree preferred; Associates degree or relevant experience required
• Previous onsite management experience required
• CMCA certification required
• AMS and PCAM certifications are a plus
• Strong interpersonal, supervisory and customer service skills are required
• Ability to set priorities, plan, organize, and delegate effectively
• Strong written and verbal communication skills; command of the English language both written and verbal
• Excellent phone etiquette
• Ability to work effectively under time constraints and deadlines
• Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger

Nice-to-haves

• Hospitality/club management background preferred
• AMS and PCAM certifications are a plus

Benefits

• Medical Insurance - Employee Insurance premium is paid for by company
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 Paid Holidays