Onsite HOA - Community Association Manager (BLNC2024-7619)

$90,000 - $95,000/Yr

RealManage - Candler, NC

Full-time - Mid Level

Candler, NC

Real Estate

About the position

The Onsite Community Association Manager serves as the Chief Operating Officer of the Home Owners Association (HOA), responsible for the day-to-day operations of the community. This role involves managing relationships with the Board of Directors, members, guests, employees, and various governing entities, ensuring compliance with policies, and delivering exceptional service to enhance community living.

Responsibilities

• Conduct daily and frequent site inspections to ensure safety, courtesy, cleanliness, and efficiency standards are met.
• Maintain a high visible presence within the community to provide exceptional customer service by addressing members' inquiries and concerns promptly.
• Develop positive relationships with community members and governing entities.
• Ensure compliance with community policies and procedures as defined by the Board of Directors.
• Plan, develop, and approve operational policies and procedures related to general operations.
• Direct the work of all department managers.
• Lead the development of the annual operating, cash, and capital budgets, with periodic compliance assessments.
• Prepare monthly financial reports for the Board of Directors.
• Coordinate the development of long-range and annual business plans aligned with association by-laws and policies.
• Monitor the quality of association products and services to ensure member and guest satisfaction.
• Secure and protect all association assets.
• Establish ongoing dialogue with members to gather input on association direction and improvements.
• Coordinate with the Board of Directors on strategic plan development and implementation.

Requirements

• Minimum of two (2) years of Homeowner Association (HOA) Management experience required, onsite preferred.
• Hospitality or club management background preferred.
• Bachelor's degree preferred; Associate's degree or relevant experience required.
• Previous onsite management experience required.
• CMCA certification required; AMS and PCAM certifications are a plus.
• Strong interpersonal, supervisory, and customer service skills are required.
• Ability to set priorities, plan, organize, and delegate effectively.
• Strong written and verbal communication skills, with command of the English language.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read, understand, and explain financial statements.

Nice-to-haves

• Experience in hospitality or club management.
• AMS and PCAM certifications.

Benefits

• Medical Insurance - Employee insurance premium paid by the company.
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (High Deductible Medical Plan required)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 Paid Holidays