Onsite HOA Receptionist/Administrative Assistant (CHTX2024-7681)

$41,600 - $47,840/Yr

RealManage - Cedar Hill, TX

Full-time - Entry Level

Cedar Hill, TX

Real Estate

About the position

The Onsite Receptionist/Administrative Assistant plays a crucial role in managing daily operations of community associations, ensuring exceptional customer satisfaction and adherence to service level agreements. This position serves as the primary point of contact for homeowners, assisting with inquiries and maintaining a professional image for the management company. The role involves a variety of administrative tasks, inspections, and communication with residents and vendors, all while embodying the company's values of integrity, respect, and continuous improvement.

Responsibilities

• Assist with homeowner-related inquiries via walk-in, phone, and email.
• Serve as the primary face of the onsite office, assisting guests and residents.
• Conduct inspections of the community and report property code violations.
• Document and track violation notices and maintain homeowner records.
• Triage incoming emails and respond to customer calls regarding inquiries and concerns.
• Represent the management company and association positively and professionally.
• Assist owners with questions regarding account information and HOA-related issues.
• Open and distribute mail and packages appropriately.
• Maintain conference room and clubroom reservation calendars.
• Keep New Homeowner Orientation packets stocked and up to date.
• Use Google Drive and Microsoft Office for various administrative tasks.
• Assist with preparing for HOA Board meetings and the Annual Owners Meeting.
• Manage distribution of gate clickers to owners.
• Assist AGM with projects and attend miscellaneous meetings as requested.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work under pressure and meet deadlines while providing exemplary customer service.
• Detail-oriented with a clean driving record and own vehicle.
• Previous HOA experience is required.
• Strong interpersonal skills and ability to interact with clients regularly.
• Ability to read and interpret governing documents for communities.
• Three or more years of experience serving clients/customers.

Nice-to-haves

• Experience with proprietary software for documentation and record-keeping.
• Familiarity with community association management practices.

Benefits

• Medical Insurance (employee premium paid by company)
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays