Onsite Human Resources Generalist

Qualfon - Highland Park, MI

Full-time - Mid Level

Highland Park, MI

Administrative and Support Services

About the position

The onsite Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the site Person Office (HR) Manager. This role requires 3-5 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work on-site supporting a high-volume call-center. Previous call-center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization.

Responsibilities

• Primary support to Person Office (HR) Manager
• Responsible for day-to-day administration of core Person Office (HR) services to employees and managers in accordance with Qualfon corporate and site policies and procedures.
• Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll.
• Coordinates and manages Onboarding and Offboarding procedures for assigned business units.
• Responsible for Employee data management recording and filing of employee information; electronic and hardcopy.
• Manages all Leave of Absence requests in accordance with federal, state and company guidelines.
• Communicate company's policies and procedures.
• Supports the site employee performance evaluation administration.
• Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law.
• Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site Person Office Manager.
• Effectively communicates Human Resources information to employees.
• Supports Unemployment insurance compliance and reporting.
• Provides applicable reports and HR related administrative tasks.
• Champions and adheres to company guidelines and policies.
• All other tasks as assigned.

Requirements

• 3-5 years of experience in Human Resources
• Ability to work on-site supporting a high-volume call-center
• Knowledge of leave management (FMLA/ADA etc.)
• Policy adherence
• Employee relations
• Conflict resolution
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software
• Ability to maintain confidential information

Nice-to-haves

• Previous call-center experience
• Experience with ADP and SAP SuccessFactors preferred
• Bachelor's degree in human resources preferred or equivalent years of experience required
• Experience supporting non-exempt personnel in a high-volume environment is preferred
• SHRM-CP/PHR or willingness to obtain certification preferred