Onsite & Hybrid Call Center Agents

Bill Gosling Outsourcing - Hampton, VA

Full-time - Entry Level

Hampton, VA

About the position

As a Collections Agent at Bill Gosling Outsourcing, you will play a crucial role in contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. This position offers both onsite and hybrid work opportunities, allowing you to work in a dynamic environment focused on customer care and financial services.

Responsibilities

• Contact customers via phone, email, and mail to collect overdue payments
• Negotiate payment plans and settlements with customers to resolve outstanding debts
• Document all customer interactions and payment arrangements accurately in the system
• Follow up with customers to ensure payment agreements are upheld
• Collaborate with other team members to develop strategies for improving collection efforts
• Provide excellent customer service while adhering to company policies and regulations

Requirements

• Ability to work full-time (40-hours per week) year round
• Experience in a customer service is required
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word)

Nice-to-haves

• Previous experience in collections or call center environment is an asset
• Flexible availability - shifts will be a mixture of morning, afternoon and weekends

Benefits

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity
• Rewarding Work: Help businesses grow while making a real difference in people's lives