Onsite IT Support Specialist

Artera - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

1,001-5,000 employees

About the position

The IT Support Specialist at Miller Pipeline plays a crucial role in assisting employees with their technology needs, ensuring smooth operations by resolving computer, mobile device, and access issues. This position emphasizes building relationships with the operations team and providing timely support to enhance productivity and efficiency within the company.

Responsibilities

• Build relationships and earn the trust of the operations team.
• Install and configure appropriate software applications according to specifications.
• Administer on-site, IT supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc.
• Set up workstations with necessary peripheral devices (printers, scanners, etc.).
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
• Deploy, manage, and optimize mobile connectivity footprint, including phones, mifi, tablets, etc.
• Maintain and ensure security and privacy of networks and computer systems.
• Handle escalated on-prem technology issues originating from centralized support function.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform computer and server troubleshooting to diagnose and resolve problems.
• Coordinate device and accessory shipments.
• Troubleshoot IT issues over the phone or in person.
• Collaborate with the IT team to improve processes.
• Support IT in other initiatives as needed.

Requirements

• 1-2 years successful professional administration with various responsibilities.
• Intermediate-level ability in Microsoft Office software.
• Ability to learn various other software programs or Web portals.
• High attention to detail, customer service mindset, and analytical thinking.
• High school diploma or equivalent.

Nice-to-haves

• Associate's degree in Information Technology or other related field.
• 2+ years IT administrative experience.
• Advanced Microsoft Excel skills.

Benefits

• Growth opportunities for career advancement.
• Competitive wages and industry-leading benefits.
• A team-oriented atmosphere centered around core values of Safety, Quality, Commitment, and Reputation.
• On-the-job work and safety training.
• Employee recognition programs.
• Employee Care Fund.