Onsite IT Support Technician

Hemmersbach Gmbh & Co. Kg - Franklin Park, IL

Full-time - Entry Level

Franklin Park, IL

Repair and Maintenance

About the position

The Onsite IT Support Technician role focuses on providing exceptional technical support services to customers, ensuring a seamless experience with hardware and software. The position involves both local and remote desktop support, troubleshooting various technical issues, and maintaining effective communication with clients and team members.

Responsibilities

• Provide day-to-day local/remote desktop support.
• Handle inbound calls and answer questions related to IT issues.
• Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• Support Level 2 technical issues related to software and hardware.
• Manage Active Directory and Microsoft Teams support.
• Perform imaging and inventory management of IT assets.

Requirements

• 18 months of IT experience (or equivalent).
• Ability to build relationships with clients and team members.
• Excellent time management skills.
• Experience in operating systems, applications, and hardware installation and troubleshooting.
• Ability to install and set up new computer systems and perform routine maintenance.
• Effective communication skills with clients, team members, and management.
• Experience with ServiceNow.

Nice-to-haves

• Experience with Microsoft products including Outlook and SCCM.
• Knowledge of phone configuration and network systems.

Benefits

• Buddy program
• Dental insurance
• Internal career development program
• International job opportunities
• Onboarding program
• Sick leave payments
• Unlimited employment contract