Onsite - Kia Care, Customer Care Specialist

Agero • Clarksville, TN

396d • $34,320 - $34,320

About The Position

The Customer Care Specialist role at Agero involves providing exceptional support to customers in the Kia Care program. This position requires navigating complex customer inquiries, resolving dealership complaints, and troubleshooting technical issues related to vehicle features. The specialist will focus on delivering empathetic and personalized care, ensuring customer satisfaction and loyalty.

Requirements

• Must reside in the state of TN or KY (within 50 miles of Clarksville, TN).
• Previous experience in a fast-paced contact center environment is required.
• Prior customer service, sales, or technical support experience is preferred.
• Strong computer and technical proficiency, including Google Workspace.

Nice To Haves

• Volunteer experience or community involvement is a plus.

Responsibilities

• Handle customer interactions with genuine empathy and compassion.
• Take ownership of customer cases, prioritizing workload for timely follow-ups.
• Communicate effectively with customers and collaborate with dealerships to resolve issues.
• Utilize critical thinking to address challenging complaints and provide innovative solutions.
• Act as a dedicated advocate for customers, ensuring their concerns are fully understood.
• Troubleshoot technical issues with vehicle systems and provide clear instructions.

Benefits

• $16.50 per hour with up to 4% bonus opportunity.
• World-class training and ongoing onsite support.
• Advancement opportunities within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed