Onsite Service Specialist/Field Service Engineer - Kuwait

Unclassified - Myrtle Point, OR

Full-time

Myrtle Point, OR

About the position

The On Site Services Specialist will provide direction and assistance to work groups in order to meet assigned objectives. As the OnSite Services Specialist, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. After initial training, the position will be located in Kuwait, and the successful candidate will be placed on a GME expat assignment and package. In this role, you will provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products. You will be responsible for providing on-site interpretation of data and technical instruction, ensuring that Project and Field Service management receive complete and prompt information regarding the status of programs, customer problems, failures, trends, and climate. Your responsibilities will also include providing technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment. This includes the use and proper interpretation of data and technical instructions. You will communicate with Product Support and Field Service regarding all program activities and problems through regular, timely reports, which will include obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support. Additionally, you will assist customers in scheduling maintenance and workload, assure that equipment and parts meet established schedules, report malfunctions, and identify/analyze any undesirable trends. You will make recommendations based on your findings and assess the effectiveness of maintenance actions to identify training needs. Furthermore, you will anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements. This position requires the ability to relocate to Kuwait after initial training.

Responsibilities

• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products.
• Provide on-site interpretation of data and technical instruction.
• Provide Project and Field Service management with complete and prompt information regarding the status of programs, customer problems, failures, trends, and climate.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment.
• Communicate to Product Support and Field Service regarding all program activities and problems through regular, timely reports.
• Assist customers in scheduling maintenance and workload.
• Assure that equipment and parts meet established schedules.
• Report malfunctions and identify/analyze any undesirable trends.
• Make recommendations on findings and assess the effectiveness of maintenance actions to identify training needs.
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.

Requirements

• Bachelor's Degree from an accredited college or university, or a High School Diploma/GED with a minimum of 5 years of experience in a Field Service or Aviation Maintenance position (including Turbo Prop/Shaft propulsion or Propeller systems).
• U.S. Citizen is required for this position.

Nice-to-haves

• Strong interpersonal and leadership skills.
• Proven analytical and quality improvement ability.
• Ability to interface at all levels of the organization, both internally and externally.
• Ability to work effectively with minimum supervision.
• Strong customer service mindset.
• Strong organizational skills.
• Strong problem-solving skills.
• Ability to work independently.

Benefits

• Relocation Assistance Provided