Onsite Support Technician

AVI-SPL - Alpharetta, GA

Full-time

Alpharetta, GA

Telecommunications

About the position

The Onsite Support Technician at AVI-SPL is responsible for providing on-premises support to customers, ensuring a world-class customer service experience. This role involves collaborating with various teams, performing maintenance tasks, and setting up audio/video systems at customer sites. The technician will work in a dynamic environment, often requiring flexibility in hours and travel to different job sites.

Responsibilities

• Setup/breakdown of conference spaces to meet customer event needs
• Perform preventative maintenance tasks to maintain customer spaces
• Provide field service support of networked devices
• Collaborate with internal/external teams professionally
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

Requirements

• Effectively communicate with employees, customers, and colleagues
• Ability to use hand and power tools safely and efficiently
• Ability to work independently and meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video, and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent
• Flexibility to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials

Nice-to-haves

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance