Opaque Hotel Account Manager

$144,000 - $144,000/Yr

Expedia Group - Orlando, FL

Full-time - Entry Level

Orlando, FL

Administrative and Support Services

About the position

The Hotwire opaque team at Expedia Group is a vital part of the Market Management team, focusing on strategic account optimization for a portfolio of hotels. This role involves building relationships with hotel account teams, understanding customer business issues, and recommending solutions that meet their needs. The position emphasizes collaboration, problem-solving, and effective communication to enhance customer satisfaction and drive business success.

Responsibilities

• Build relationships with customer account teams, including key buyers and decision makers.
• Assist in creating opportunities for customer engagement, such as progress and exploratory meetings.
• Understand and report on customer business issues through appropriate organizational channels.
• Recommend products, services, and insights that meet customer needs.
• Acquire a good understanding of departmental operations and its fit within the larger organization.
• Demonstrate awareness of policies, practices, trends, and competitor information that impact the organization and its customers.
• Document components of a business case for change as directed by senior colleagues.
• Maintain a working knowledge of financial data and standard contract terms and conditions.
• Learn the contract negotiation process and how to complete contractual arrangements.
• Conduct straightforward cost, benefit, and risk analyses of possible solutions and implications of not reaching agreements.
• Identify and engage stakeholders in decision-making strategies to benefit accounts and the organization.
• Close deals effectively and understand standard offerings and areas of expertise.

Requirements

• Proficiency in English and local language of the market(s) where applicable.
• Effective communication skills.
• Proficient in sales techniques and portfolio management.
• Experience in relationship account management, upselling, and cross-selling.
• Ability to maintain ongoing business relationships with colleagues and external customers.
• Strategic relationship building to support total portfolio and organizational needs.
• Understanding of customer's industry and competitive market.

Nice-to-haves

• Experience in the travel industry.
• Familiarity with financial data analysis and contract negotiation.

Benefits

• Exciting travel perks
• Generous time-off
• Parental leave
• Global hybrid work setup
• Career development resources