Operation Manager, Vendor Management & Governance

$124,000 - $186,000/Yr

Novartis - Cambridge, MA

Full-time - Mid Level

Cambridge, MA

Chemical Manufacturing

About the position

The Vendor Management & Governance (VM&G) function is a critical component of the Global Lab Supply Management & Shared Services (LSM&SS) within the Global Lab Solutions & Scientific Services (GlaSSS) Function of Scientific Operations (SO). This role focuses on providing vendor management expertise and guidance to support the scientific community, ensuring operational excellence and innovation in the Biomedical Research (BR) lab environment. The position involves developing and executing strategies for vendor management, overseeing vendor interactions, and maintaining compliance with legal requirements across US and EU sites.

Responsibilities

• Develop and execute the Global VM&G strategy aligned with LSM&SS, GLaSSS, and SO strategies.
• Define and operate the vendor management framework across SO.
• Provide VM&G support to all SO Functions including vendor selection, contractual terms definition, performance monitoring, and legal compliance.
• Manage selected key vendor interactions and attend Business Reviews.
• Own the SO/BR VM&G training curriculum and build institutional knowledge for SciOps VM&G needs.
• Maintain strategic links to other VM&G-related Novartis Groups such as Procurement and Finance.
• Partner with the global Head of Operations community to drive a coordinated approach to VM&G across BR.
• Represent VM&G in discussions with other Novartis Functions and ensure alignment and transfer of best practices.

Requirements

• Bachelor's degree in scientific, technical, financial, or related discipline; Master's degree preferred.
• People management/leadership experience desirable.
• Experience in a vendor management capacity for a research laboratory environment within a pharmaceutical/biotech company.
• In-depth knowledge of laboratory operations and research supply chain management.
• Experience in all aspects of VM&G, including vendor selection, contract management, negotiation, and performance tracking.
• Solid basis in finance and procurement principles.
• Ability to work in a complex and dynamic environment and within a matrix organization across countries and cultures.
• Excellent communication, consensus building, influencing, and negotiation skills.

Nice-to-haves

• Experience working internationally and with diverse teams.
• Ability to network with other Novartis Groups.

Benefits

• 401(k) eligibility
• Paid time off benefits including vacation, sick time, and parental leave
• Sign-on bonus
• Restricted stock units
• Discretionary awards
• Comprehensive medical benefits