Syracuse University - Syracuse, NY
posted 2 months ago
The Operations Specialist at Syracuse University will play a crucial role in supporting Project Advance's Business & Budget Manager by overseeing and performing advanced accounting functions. This position involves providing guidance and oversight to a team of four full-time business office staff, as well as temporary and work-study employees. The Operations Specialist will be responsible for resolving parent and student requests with a medium level of independence and assisting with the day-to-day business operations of the department. This includes hands-on support and direction for operations related to student registration, billing and payment processing, customer service, faculty and staff travel, and record management. The ideal candidate will possess a high degree of professionalism and strong interpersonal and communication skills to effectively engage with a diverse and high volume of stakeholders from partner school communities and on-campus faculty and staff. In this role, the Operations Specialist will be expected to exercise sound judgment and discretion while working independently. The position requires a Bachelor's Degree, preferably in business management, or an equivalent combination of education and experience. Candidates should have at least six years of relevant office experience, or eight years in lieu of a degree, along with considerable knowledge of university organization, policies, and procedures. The successful candidate must demonstrate professional and emotional maturity, flexibility, and the ability to maintain confidentiality while managing multiple tasks. Attention to detail and adherence to deadlines are critical for success in this position. The Operations Specialist will also be responsible for ensuring the security, integrity, and confidentiality of data, promoting a culture of high performance and continuous improvement, and overseeing the timely and courteous response by business office staff to inquiries and requests from external stakeholders. This role will require the ability to manage elevated customer service questions and conflicts, especially during high volume enrollment periods, necessitating sound judgment and decision-making skills to effectively supervise departmental operations, processes, and procedures.