Operation Support

Ltcg - Woodbury, MN

Full-time

Woodbury, MN

Insurance Carriers and Related Activities

About the position

The Operation Support position at illumifin involves providing excellent service by ensuring accurate and timely processing of all internal, incoming, and outgoing mail for the company and its clients. The role is essential in managing document types for various clients, meeting production goals, and maintaining quality standards in mail services.

Responsibilities

• Accurately identify and process numerous document types for a variety of clients in preparation for imaging as per each individual client requirement.
• Meet specific date-sensitive standards/production goals for the hand folding of specific outgoing client letters.
• Meet other specific production, service and quality standards for various clients, achieving personal, team, and departmental goals as outlined by management.
• Effectively communicate with team members, managers, supervisors, and technical staff on various subjects concerning mail services, service of machines, deliveries, special requests, document preparation and processing, quality assurance, and outgoing mail.
• Process outgoing mail and accurately track hand-folding.
• Sort and process internal mail buckets two times daily and distribute appropriately.
• Operate insertion room equipment for several hours at a time, effectively prioritizing letters by client and service level.
• Other duties and projects as assigned.

Requirements

• High school diploma or equivalent
• 1 year of general office and/or mail services experience
• Excellent interpersonal, customer service and communication skills with the ability to work independently as well as part of a team.
• Excellent time management and organizational skills with the ability to handle multiple tasks, meet established deadlines and performance standards.
• Strong attention to detail.
• Ability to follow direction and meet client performance, production and quality standards.

Nice-to-haves

• Insurance knowledge preferred