Operational Excellence Team Leader

Brookshire Grocery Company - Broken Arrow, OK

Full-time - Mid Level

Broken Arrow, OK

101-250 employees

Food and Beverage Retailers

About the position

The Operational Excellence Team Leader at Brookshire Grocery Company is responsible for executing store operation standards and procedures to ensure product quality, food safety, and inventory management. This role involves training and developing team members, managing inventory, and promoting customer service while indirectly overseeing sales and profit achievement.

Responsibilities

• Execute various store operation standards and procedures to maintain product quality and safety.
• Train and develop partners in conjunction with upper management.
• Schedule, plan, assign, and direct work for store operations.
• Co-manage inventory to ensure satisfactory in-stock levels.
• Review profit and loss, sales, shrink, and labor data with upper management.
• Maintain and improve sales performance and product quality.
• Open and close the store as required.
• Ensure the store is presentable and adequately staffed for customer experience.
• Adhere to quality control and food safety standards across departments.
• Implement loss prevention and shrink reduction strategies.
• Participate in effective merchandising plans to increase sales.
• Provide exemplary customer service and enforce engagement standards.

Requirements

• High school diploma or GED required.
• Two or more years of related experience in retail grocery operations.
• Intermediate knowledge of retail grocery store operations and Workforce Management (WFM).
• Basic understanding of cash register operations and company checkout policies.
• Knowledge of state laws regarding the sale of alcohol, tobacco, and lottery.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• Manager Food Safety certification required.
• Anti-money laundering (AML) certification required.
• TABC/LACT certification required where applicable.

Nice-to-haves

• Experience with SAP for reporting purposes.
• Ability to lead and motivate others.
• Ability to communicate effectively in written and verbal form.
• Ability to organize, prioritize, and manage time effectively.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount