Operational Infrastructure & Cloud Lead

About the position

The Operational Infrastructure & Cloud Lead will oversee the technology infrastructure and cloud services, focusing on strategic leadership and hands-on management of critical technology ecosystems. This role involves developing a comprehensive cloud infrastructure strategy, maintaining technology roadmaps, and ensuring the effective delivery of technology services while driving continuous improvement and implementing ITIL best practices.

Responsibilities

• Develop comprehensive cloud infrastructure strategy
• Create and maintain technology roadmap for Azure and cloud infrastructure
• Establish and track KPIs for internal technology service delivery and external technology provider performance
• Drive continuous improvement culture
• Implement ITIL framework best practices
• Hands-on administration of Microsoft 365 and Azure tenants
• Manage multi-platform tools including Microsoft, Google Suite, Slack, and ticketing systems
• Lead tools consolidation efforts
• Oversee MSP Level 1 helpdesk and tech vendor relationships
• Own security strategy in collaboration with CIO
• Maintain security posture through fundamental practices
• Comprehensive patch management across software, operating systems, firmwares, devices, and Azure environments
• Develop and monitor KPI metrics for system performance, response times, service availability, vendor performance, and user satisfaction
• Ensure measurable technology service quality

Requirements

• 5-10 years hands-on Microsoft infrastructure management
• ITIL certification preferred
• Azure and M365 expertise
• Advanced troubleshooting skills
• Technical competencies in Azure administration, ITIL service management, KPI development and tracking, multi-platform integration, and cloud security architecture

Benefits

• Competitive salary
• Comprehensive benefits