Operational Risk And Resiliency Program Manager- HYBRID

TEKsystems - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Operational Risk and Resiliency Program Manager at TEKsystems is responsible for overseeing a team of program and project managers to support large-scale, enterprise-wide programs that involve critical strategic capabilities and regulatory changes. This role requires effective management of multiple priorities in a fast-paced environment, ensuring coordinated responses across Operational Risk and Resilience while maintaining discretion and attention to detail. The ideal candidate will have experience in managing complex change programs and working with diverse, cross-functional teams.

Responsibilities

• Manage delivery through effective delegation, oversight, and stakeholder engagement across a portfolio of programs.
• Provide high-level assessments of program progress, risks, and issues, facilitating rapid resolution with senior stakeholders.
• Communicate effectively to ensure clear understanding of expectations.
• Maintain progress across a portfolio of work, continuously managing program risks, issues, and escalations as needed.
• Liaise between cross-functional stakeholders to align around common objectives.
• Continuously improve and optimize projects towards efficiency, productivity, and quality standards.
• Review and maintain program objectives, risks, issues, and overall status within approved program structure/technologies.
• Manage the portfolio with a forward-looking mindset, proactively anticipating potential issues and defining contingency plans.
• Develop and hold accountable a team of program managers to manage dependencies, reusable assets, roadblocks, and learning points.
• Timely escalate and pursue resolution of any roadblocks with an ownership mindset.
• Develop and control deadlines, budgets, and activities pertaining to supported projects.
• Engage, supervise, and coordinate third-party support, including oversight of forecast and budget variance.
• Demonstrate flexibility and agility to pivot to new and/or changing program priorities.
• Maintain confidentiality of correspondence records, presentations, and reports in a central repository system.
• Prioritize and handle multiple projects with accuracy.
• Lead and motivate team members, providing development opportunities, feedback, and supervision.

Requirements

• A College or University degree with a deep understanding of project management and portfolio management tools, techniques, and methods.
• Relevant industry knowledge in financial risk, non-financial risk, regulatory, and/or compliance.
• Technical skills in Outlook, Teams, Microsoft Office 365 suite (advanced with Excel, Word, SharePoint, PowerPoint, MS Project).
• Experience in Operational Risk or Risk Management.
• Proven program management skills.
• Experience working with the 1st and 2nd line of defense and implementing controls.
• Background in banking or financial services.

Nice-to-haves

• Experience in change management principles and building high-performing teams.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)