Operational Risk And Resiliency Program Manager

TEKsystems - Chicago, IL

Full-time - Senior

Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Operational Risk and Resiliency Program Manager at TEKsystems is responsible for overseeing a portfolio of programs that enhance risk management and controls, ensuring compliance with regulatory standards. This role involves managing a team of program managers, facilitating communication among cross-functional stakeholders, and proactively addressing program risks and issues. The position requires strong leadership skills to motivate team members and ensure the successful delivery of critical enterprise capabilities and regulatory changes.

Responsibilities

• Manage delivery through effective delegation, oversight, and stakeholder engagement across a portfolio of programs.
• Provide high-level assessments of program progress, risks, and issues, facilitating rapid resolution with senior stakeholders.
• Communicate effectively to ensure clear understanding of expectations.
• Maintain progress across a portfolio of work, continuously managing program risks, issues, and escalations as needed.
• Liaise between cross-functional stakeholders to align around common objectives.
• Continuously improve and optimize projects towards efficiency, productivity, and quality standards.
• Review and maintain program objectives, risks, issues, and overall status within approved program structures.
• Manage the portfolio with a forward-looking mindset, proactively anticipating potential issues and defining contingency plans.
• Develop and hold accountable a team of program managers to manage dependencies and roadblocks.
• Timely escalate and pursue resolution of roadblocks with an ownership mindset.
• Develop and control deadlines, budgets, and activities for supported projects.
• Engage, supervise, and coordinate third-party support, overseeing forecast and budget variance.
• Demonstrate flexibility and agility to pivot to new program priorities.
• Maintain confidentiality of correspondence records and reports in a central repository system.
• Prioritize and handle multiple projects with accuracy.
• Lead and motivate team members, providing development opportunities and feedback.

Requirements

• A College or University degree in a relevant field.
• Deep understanding of project management and portfolio management tools, techniques, and methods.
• Experience with change management principles and building high-performing teams.
• Relevant industry knowledge in financial risk, non-financial risk, regulatory, and/or compliance.
• Technical skills in Outlook, Teams, Microsoft Office 365 suite (advanced with Excel, Word, SharePoint, PowerPoint, MS Project).

Nice-to-haves

• Experience in supporting complex change programs.
• Ability to work with diverse, cross-functional teams.
• Strong judgment in a fast-paced environment.

Benefits

• Equal opportunity employer with consideration for all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.