Operations Account Manager, AFH

$70,000 - $80,000/Yr

Peets Coffee - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Food and Beverage Retailers

About the position

The Account Manager for AFH at Peet's Corporate is responsible for onboarding, training, and auditing foodservice accounts to align with the company's business goals. This role involves working closely with the Sales team to ensure successful implementation of the Peet's Proudly Pouring program across various accounts, including foodservice, colleges, hospitals, and hotels.

Responsibilities

• Work closely with the Sales Manager to set up new accounts and ensure they are equipped for the Peet's Proudly Pouring program.
• Train new accounts on brewing programs, quality standards, and ordering guidelines.
• Perform regular quality audits and business reviews for ongoing account support.
• Develop and maintain relationships with customers to understand their business needs and improve their Peet's program.
• Maintain detailed account files with information on equipment, marketing collateral, and key contacts.
• Support sales efforts by conducting tastings and assisting at trade shows.

Requirements

• Minimum two years of related service account management, sales, or training experience.
• Experience in account management within the foodservice sector.
• Preferred experience in specialty coffee and tea.
• Excellent customer service skills.
• Ability to communicate, present, and influence effectively.
• Strong time management skills and ability to multi-task and prioritize work.
• Strong initiative, motivation, and self-management skills.
• Proficient in Word and Excel.
• Willingness to travel regularly throughout the designated territory and nationally.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) plan
• Various paid time off programs
• Employee discount/perks
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee referral bonus program