Aaron's - Pompano Beach, FL
posted 2 months ago
As an Operations Accounts Specialist at Aaron's Inc, you will play a crucial role in our call center operations, primarily focusing on lease renewal processes. Your primary responsibility will be to serve as a coach to our customers, guiding them through the lease renewal payments and agreements. This involves a deep understanding of the lease agreement terms and benefits, ensuring that customers are fully satisfied with their products. You will build strong relationships with customers over the phone, helping them progress towards ownership of their leased items. In this position, you will utilize various tools provided by the company to identify and renew customer leases. You will make direct contact with customers who have not yet renewed their lease agreements, educating them on the benefits of timely payments and leveraging our proprietary suite of lease renewal options. Maintaining accurate customer accounts and updating information in our computer system will be essential, as will documenting all customer lease renewal payment appointments. Collaboration with retail partners will also be a key aspect of your role, especially when customers express interest in purchasing or leasing additional merchandise. You will be expected to uphold the highest level of compliance with applicable policies, procedures, regulations, and laws. Additionally, you will be responsible for opening and closing the call center daily and may be required to conduct field visits to past due customers in their homes.