Operations Administrative Assistant

H&R Block - Chicago Heights, IL

Full-time - Entry Level

Chicago Heights, IL

Professional, Scientific, and Technical Services

About the position

The Operations Administrative Assistant at H&R Block is responsible for providing essential administrative support within a designated district, focusing on operational and hiring assistance, supply ordering, and general administrative duties. This role serves as a primary contact for technical support, ensuring effective communication between customers and various functional areas within the organization. The position requires a proactive approach to resolving customer requests and concerns, maintaining a high level of customer satisfaction.

Responsibilities

• Provide seasonal hiring support in the HRB Gateway hiring system.
• Assist the District Operations Coordinator (DOC) with administrative tasks for district offices.
• Receive and document communications from offices regarding supplies, facilities, or support needs.
• Research solutions to problems and escalate issues to DOC, CSM, or DGM as necessary.
• Review and verify invoices, preparing payments for DOC's approval.
• Provide technical support to internal and external customers via phone, email, and chat.
• Interpret customer needs and utilize software solutions to identify resolutions.
• Document and track customer contacts using software solutions and computer systems.
• Adapt to changes in user demands and work environment.
• Maintain technical knowledge of products supported by the department.
• Attend training related to job performance and duties.

Requirements

• High school diploma or equivalent.
• 1-3 years of administrative experience.
• Customer service experience.
• Demonstrated decision-making, analytical, and problem-solving skills.
• Strong organizational, prioritization, and project coordination skills.
• Effective oral, written, and interpersonal communication skills.
• Ability to interact with all levels of associates.
• Ability to communicate clearly and calmly under stress.
• Some experience or ability to learn Microsoft operating systems and software applications.

Nice-to-haves

• Experience working with Windows Environment.

Benefits

• Seasonal employment with potential for future opportunities.
• WOTC eligibility check for tax credits.