About the position
DHL Express is seeking an on-call Operations Agent to join our team in Oak Creek, WI. As a part of our operations team, you will play a crucial role in ensuring the efficient and timely handling of customer materials and shipments at our service center. This position is designed for individuals who are committed to providing exceptional customer service and operational support while adhering to safety, security, regulatory, and company policies. You will be the first point of contact for our customers, providing them with the necessary assistance and information regarding their shipments. Your contributions will directly impact our ability to deliver outstanding service and maintain our reputation as the world's leading express delivery and logistics company. In this role, you will be responsible for a variety of tasks that include answering phone calls, greeting visitors, and resolving billing issues related to the service center. You will also be tasked with researching shipment tracking requests and providing timely feedback to customers, as well as communicating with sales and service teams to resolve any customer problems. Additionally, you will assist with operational procedures such as sorting, loading and unloading shipments, processing documentation, and managing shipment status information. Your ability to dispatch pick-up and delivery information efficiently will be key to ensuring smooth operations at the service center. This position requires a high level of physical activity, including lifting and moving packages, as well as the ability to perform various physical tasks such as walking, climbing stairs, and bending. You will be expected to work on a part-time basis, with hours ranging from 8 to 40 per week, depending on operational needs. If you are looking for a dynamic work environment where you can make a difference and grow your career, DHL Express is the place for you.
Responsibilities
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales/Service to resolve customer problems
- Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import/export documentation and assist in the customs clearance process in some markets
Requirements
- High School Degree or Equivalent required
- Previous experience in customer service/support or related field
- Strong Communication Skills (both oral and written)
- Proficient in Microsoft Office Products (Outlook, Excel, Word)
- Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Benefits
- Competitive compensation packages
- Range of programs, services and benefits that enhance personal lives
