Public Consulting Group - Jefferson City, MO
posted 3 months ago
The Operations Analyst 2 position at Public Consulting Group (PCG) involves managing client customer service requests through email and telephone, specifically regarding PCG systems, time studies, cost reports, and related processes. The role requires timely and professional responses to client inquiries, as well as the production of monthly and quarterly reports based on systems data to meet both client and team deliverables. The analyst will coordinate with client contacts and the business team to collect roster data and perform necessary system updates related to time study processes on a monthly and quarterly basis. In addition to these responsibilities, the Operations Analyst will analyze monthly and quarterly time study results and responses in accordance with established project procedures. Effective communication with clients and team members is crucial, as the analyst will provide information and assistance related to system support and client management. The role also involves analyzing system response data promptly and providing analysis to project managers for review, ensuring timely feedback to clients to maintain the quality of future data. The position offers opportunities to develop and document processes and procedures, including creating instruction sets, quality assurance test processes, and maintaining procedure manuals. The analyst will also perform ad hoc tasks related to various projects for different project managers and staff, showcasing the need for flexibility and adaptability in the role.