Operations Analyst 2

$52,800 - $85,200/Yr

Public Consulting Group - Boston, MA

posted 3 months ago

Full-time - Mid Level
Remote - Boston, MA
1,001-5,000 employees
Professional, Scientific, and Technical Services

About the position

Public Consulting Group LLC (PCG) is seeking a dedicated professional to join our Quality Assurance team. This position plays a crucial role in ensuring the integrity and quality of data management processes within our organization. The successful candidate will assist in the management and distribution of tasks within the Quality Assurance team, providing supervision and support to junior staff members working on various product lines and projects. This role involves participating in the decision-making process and goal-setting for the overall team, ensuring that all team members are aligned with the organization's objectives. In addition to leadership responsibilities, the candidate will lead, assess, and transform Excel data to be compatible with pre-defined templates. This includes loading data into these templates and confirming correct entry and interaction with automated functions. The role requires identifying and communicating data quality issues, summarizing requirements for follow-up, and validating data management tasks performed by other team members. The candidate will manage a queue of data management tasks, ensuring prompt delivery and clear communication throughout the process. The position also involves data analysis and validation, where the candidate will summarize results of ETL data activities and report findings to the team lead. Producing reports on collected data within mandated time frames is essential, as is conducting financial analysis of cost reports, including trend analysis, variance analysis, and root cause data investigations. The candidate will gather and interpret cost and/or ratio data to identify variances and trends, create reports, and perform advanced analysis when necessary. Performing desk audits of cost reports and creating visualizations and ad hoc analytics will also be part of the role. Quality assurance and control are critical components of this position. The candidate will perform multiple levels of quality control on various data sources, working collaboratively with colleagues to complete necessary desk and compliance reviews. Monitoring and tracking data received for projects and completing quality assurance checks for assigned projects will be key responsibilities. Client service is another important aspect of this role. The candidate will communicate with internal clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status updates. Effective communication with the internal team and escalation of issues as necessary will be crucial to ensure project success. Additionally, the candidate may be assigned special projects as needed, contributing to the overall success of the Quality Assurance team.

Responsibilities

  • Assist in the management and distribution of tasks within the Quality Assurance team.
  • Provide supervision and support to junior staff members of the Quality Assurance team working on various product lines and projects.
  • Participate in the decision-making process and in goal-setting for the overall team.
  • Lead, assess, and transform Excel data to be compatible with pre-defined templates.
  • Load data into pre-defined templates and confirm correct entry and interaction with automated functions.
  • Identify and communicate data quality issues and summarize requirements for follow-up.
  • Validate data management tasks performed by other team members.
  • Manage a queue of data management tasks with prompt delivery and clear communication.
  • Summarize results of ETL data activities and report to team lead regarding results.
  • Produce reports on collected data within mandated time frames.
  • Conduct financial analysis of cost reports including trend analysis, variance analysis, and root cause data investigations.
  • Gather and interpret cost and/or ratio data to identify variances and trends, create reports, and perform advanced analysis when necessary.
  • Perform desk audits of cost reports, validating data submitted against supporting documentation.
  • Create visualizations, and ad hoc analytics and reports as necessary.
  • Perform multiple levels of quality control on various data sources.
  • Work collaboratively with colleagues to complete necessary desk and compliance reviews.
  • Monitor and track data received for projects.
  • Complete quality assurance checks for assigned projects.
  • Communicate with internal clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status.
  • Appropriately communicate with the internal team clients and escalate issues as necessary.
  • Work within a team to accomplish other duties on the project to meet necessary deadlines.
  • Complete special projects as assigned.

Requirements

  • Strong interpersonal, organizational, time management, and written communication skills.
  • Demonstrate a detailed and process-oriented approach to problem-solving.
  • Demonstrate sound judgment in completing tasks and in seeking guidance when needed.
  • Demonstrate a positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn.
  • Demonstrate a commitment to deliver exceptional client service for internal and external clients.
  • Ability to report and track findings, review documentation, and notify management of key issues.
  • Ability to embrace change and flexibility.
  • Ability to juggle multiple assignments at once, prioritizing when necessary.
  • Attention to detail.
  • Ability to work independently and with a team in a remote environment.
  • Proficiency with Microsoft Office applications, specifically Excel, Access, and Word.
  • Experience with database software or visualization tools is also a plus.

Nice-to-haves

  • Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial.

Benefits

  • Medical and dental care benefits
  • 401k
  • PTO
  • Parental leave
  • Bereavement leave
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