Operations Analyst 2

$52,800 - $85,200/Yr

Public Consulting Group - Charleston, WV

posted 3 months ago

Full-time - Mid Level
Remote - Charleston, WV
1,001-5,000 employees
Professional, Scientific, and Technical Services

About the position

Public Consulting Group LLC (PCG) is seeking a dedicated professional to join our Quality Assurance team. This position plays a crucial role in ensuring the integrity and quality of data management processes within our organization. The successful candidate will assist in the management and distribution of tasks within the Quality Assurance team, providing supervision and support to junior staff members working on various product lines and projects. This role involves participating in the decision-making process and goal-setting for the overall team, ensuring that all team members are aligned with the organization's objectives. In terms of data management, the candidate will lead, assess, and transform Excel data to be compatible with pre-defined templates. This includes loading data into these templates and confirming correct entry and interaction with automated functions. The role requires identifying and communicating data quality issues, summarizing requirements for follow-up, and validating data management tasks performed by other team members. The candidate will also manage a queue of data management tasks, ensuring prompt delivery and clear communication throughout the process. The position also involves data analysis and validation, where the candidate will summarize results of ETL data activities and report findings to the team lead. This includes producing reports on collected data within mandated time frames and conducting financial analysis of cost reports, including trend analysis, variance analysis, and root cause investigations. The candidate will gather and interpret cost and/or ratio data to identify variances and trends, create reports, and perform advanced analysis as necessary. Additionally, the role requires performing desk audits of cost reports, validating data against supporting documentation, and creating visualizations and ad hoc analytics as needed. Quality assurance and control are key components of this role, as the candidate will perform multiple levels of quality control on various data sources, work collaboratively with colleagues to complete necessary desk and compliance reviews, and monitor and track data received for projects. The candidate will also complete quality assurance checks for assigned projects, ensuring that all data meets the required standards. Client service is another important aspect of this position. The candidate will communicate with internal clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status updates. They will appropriately communicate with internal team clients and escalate issues as necessary, working within a team to accomplish other duties on the project to meet necessary deadlines. The role may also involve special projects as assigned, providing a dynamic and engaging work environment.

Responsibilities

  • Assist in the management and distribution of tasks within the Quality Assurance team.
  • Provide supervision and support to junior staff members of the Quality Assurance team working on various product lines and projects.
  • Participate in the decision-making process and in goal-setting for the overall team.
  • Lead, assess, and transform Excel data to be compatible with pre-defined templates.
  • Load data into pre-defined templates and confirm correct entry and interaction with automated functions.
  • Identify and communicate data quality issues and summarize requirements for follow-up.
  • Validate data management tasks performed by other team members.
  • Manage a queue of data management tasks with prompt delivery and clear communication.
  • Summarize results of ETL data activities and report to team lead regarding results.
  • Produce reports on collected data within mandated time frames.
  • Conduct financial analysis of cost reports including trend analysis, variance analysis, and root cause data investigations.
  • Gather and interpret cost and/or ratio data to identify variances and trends, create reports, and perform advanced analysis when necessary.
  • Perform desk audits of cost reports, validating data submitted against supporting documentation.
  • Create visualizations, and ad hoc analytics and reports as necessary.
  • Perform multiple levels of quality control on various data sources.
  • Work collaboratively with colleagues to complete necessary desk and compliance reviews.
  • Monitor and track data received for projects.
  • Complete quality assurance checks for assigned projects.
  • Communicate with internal clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status.
  • Appropriately communicate with the internal team clients and escalate issues as necessary.
  • Work within a team to accomplish other duties on the project to meet necessary deadlines.
  • Complete special projects as assigned.

Requirements

  • Bachelor's degree preferred but will consider similar experience.
  • 3-5 years of analytical work experience in an office or corporate environment required.
  • Advanced levels of Excel required.
  • Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial.
  • Strong interpersonal, organizational, time management, and written communication skills.
  • Demonstrate a detailed and process-oriented approach to problem-solving.
  • Demonstrate sound judgment in completing tasks and in seeking guidance when needed.
  • Demonstrate a positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn.
  • Demonstrate a commitment to deliver exceptional client service for internal and external clients.
  • Ability to report and track findings, review documentation, and notify management of key issues.
  • Ability to embrace change and flexibility.
  • Ability to juggle multiple assignments at once, prioritizing when necessary.
  • Attention to detail.
  • Ability to work independently and with a team in a remote environment.
  • Proficiency with Microsoft Office applications, specifically Excel, Access, and Word.
  • Experience with database software or visualization tools is also a plus.

Benefits

  • Medical and dental care benefits
  • 401k
  • PTO
  • Parental leave
  • Bereavement leave
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