Public Consulting Group - Little Rock, AR
posted 3 months ago
Public Consulting Group LLC (PCG) is seeking a dedicated professional to manage client customer service requests related to our systems, time studies, cost reports, and associated processes. This role requires timely and professional responses to inquiries received via email and telephone. The successful candidate will be responsible for producing monthly and quarterly reports based on systems data to meet both client and team deliverables. This position is integral to ensuring that our clients receive the highest level of service and support, and it involves coordinating with client contacts and the business team to collect roster data and perform necessary system updates related to time study processes. In addition to managing client communications, the role involves analyzing monthly and quarterly time study results in accordance with established project procedures. Effective communication with clients and team members is essential, as the candidate will provide information and assistance related to system support and client management. The ability to analyze system response data promptly and provide insightful analysis to project managers is crucial for facilitating timely feedback to clients, ensuring the quality of future data submissions. The position also offers opportunities to develop and document processes and procedures, including creating instruction sets, quality assurance test processes, and maintaining procedure manuals. The candidate will perform various ad hoc tasks related to different projects, supporting a variety of project managers and staff. This role is designed for individuals who can provide superior customer service support, possess excellent verbal and written communication skills, and have strong analytical abilities to organize and interpret data effectively. The ability to manage time efficiently to meet deadlines while coordinating multiple ongoing assignments is essential. Candidates should be comfortable working both independently and as part of a team, with a knack for troubleshooting customer and system issues. Additionally, the ability to present information clearly and respond to inquiries from project managers, clients, and colleagues is vital.