Operations Analyst Accounts Payable

$45,125 - $75,208/Yr

Metropolitan Transportation Authority - New York, NY

Full-time

New York, NY

Transit and Ground Passenger Transportation

About the position

The Operations Analyst - Accounts Payable position is a critical role within the Operations Processing department at MTA Headquarters, located in New York, NY. The primary purpose of this position is to administer activities and process transactions specifically for the Accounts Payable area. This role involves a variety of responsibilities that ensure the smooth operation of financial transactions and compliance with organizational policies. The analyst will be expected to gather, validate, and maintain data and transaction inputs, ensuring accuracy and efficiency in processing. In this role, the analyst will enter transactions into PeopleSoft and utilize a service request management tool to track and manage inquiries. A significant part of the job involves retrieving, indexing, and reviewing scanned documents and forms, which requires a keen attention to detail and organizational skills. Providing satisfactory customer service is paramount, as the analyst will be responsible for receiving, analyzing, researching, and resolving assigned inquiries. The position also requires collaboration across teams to document, research, and resolve basic issues and errors, with a clear understanding of when to escalate matters to the supervisor. The analyst will support cyclical processing and period-end activities, complete assignments delegated by the supervisor, and ensure compliance with MTA and BSC policies, practices, and procedures. Understanding the MTA and BSC vision is essential, as is tracking and reporting the status of work. Continuous improvement initiatives will be identified and implemented as assigned, and participation in user groups may be necessary. The analyst will also contribute to knowledge management by identifying and documenting input for the knowledge management tool. Overall, this position requires a proactive approach to problem-solving and a commitment to maintaining high-quality standards in all assignments.

Responsibilities

• Gather, validate and maintain data and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across teams to document, research and resolve basic issues and errors as assigned
• Perform / support cyclical processing and period end activities
• Complete assignments as delegated by Supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

Requirements

• Possess specific work experience and knowledge in Accounts Payable
• Working knowledge and use of PeopleSoft or related database software
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• High School Diploma or GED
• One (1) year work experience in Payroll, Accounting, Finance, HR, IT, Procurement or an equivalent combination of education, training, and experience in data analytics.

Nice-to-haves

• Understanding of MTA Finance policies, practices and procedures
• Familiarity with performance metrics and ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
• Shared Services experience preferred
• Bachelor's or Associate's Degree with relevant experience in Business or related field
• A Master's degree may substitute for required experience, not to exceed two years.