Operations Analyst and Support Technician

$55,000 - $60,000/Yr

Hampton Roads Transit - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

Transit and Ground Passenger Transportation

About the position

The Operations Analyst and Support Technician at Hampton Roads Transit is responsible for performing a variety of analytical and administrative duties within the Contracted Services Department. This role involves preparing correspondence, collecting and verifying data, producing reports, and providing direct assistance to the Director of Contracted Services and Operational Analytics. The position requires strong organizational skills and the ability to manage multiple demands effectively while ensuring accuracy in data handling and reporting.

Responsibilities

• Prepares correspondence and performs a variety of analytical and administrative duties for the Contracted Services Department.
• Provides direct assistance to the Director of Contracted Services and Operational Analytics.
• Collects, organizes, records, and verifies the accuracy of data and information.
• Produces a variety of typed statistical and narrative reports; reviews materials for accuracy and makes corrections.
• Composes statistical reports and correspondence.
• Establishes and maintains department schedule.
• Provides ongoing communication to HRT employees as required.
• Receives, screens, and refers calls and visitors to appropriate personnel.
• Administers and maintains maintenance management computer database and acts as the technical liaison to the Database Administrator.
• Serves as backup for the Paratransit Department for customer complaints and supports the Paratransit Advisory Committee (PAC).
• Confirms accuracy and performs audits of contracted services billing in accordance with contracts.
• Creates and manages Contracted Services Key Performance Indicators (KPIs).
• Pulls reports for ferry and Base Express ridership and analyzes data for accuracy.
• Enters requisitions into HRT's financial system and ensures proper data is received for NTD reporting.
• Tracks Contracted Services department budgets and participates as a member of the Data Team.
• Identifies data trends and reports to management; creates presentations for management.
• Collects and analyzes agency data for submission to benchmarking groups and audits operations uniform invoices.
• Creates and submits reportable data to the Virginia Department of Rail and Public Transportation for grant-funded projects.
• Manages records in compliance with HRT Records Management Policies and Procedures.

Requirements

• High school diploma or GED.
• 3 years of analytical experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and Microsoft Dynamics 365.
• Strong writing skills and knowledge of grammar and spelling.
• Ability to communicate effectively, both orally and in writing.
• Considerable knowledge of clerical techniques and practices.
• Skill in entering, retrieving, and organizing data using computerized spreadsheets and databases.
• Ability to work independently and manage multiple demands on a timely basis.

Nice-to-haves

• Extensive knowledge of database software configuration and management.
• Basic problem-solving skills associated with software applications.

Benefits

• Salary range of $55,000 - $60,000 per year.