PNC - Cleveland, OH
posted 4 months ago
As an Operations Analyst within PNC's Retail Bank Operations team, you will play a critical role in ensuring the smooth functioning of essential banking operations. This position is pivotal in managing the cash needs of our branch and ATM networks, safeguarding the bank against potential fraud, and continuously seeking ways to enhance our operational processes. Your contributions will directly impact the efficiency and effectiveness of our banking services, making you an integral part of our team. In this role, you will be responsible for executing both routine and complex transactions, adhering to established policies and procedures. You will process and reconcile transactions of varying risk and financial value, ensuring compliance with all relevant regulations. Your ability to identify exceptions and resolve escalated items will be crucial, as will your collaboration with internal service partners to facilitate smooth transaction completion. You will also interact with external customers to address their needs and complete transactions effectively. The position requires a hands-on approach, as you will be involved in the operational aspects of printing and mailing notices and statements to customers. This includes managing mechanical equipment and handling large rolls of paper, which can weigh between 300-800 lbs. You will need to perform preventive maintenance, restock supplies, and ensure that all equipment is operational. Your role will also involve meeting productivity and quality metrics, working constructively within a team, and complying with the bank's Code of Ethics and all applicable laws. Overall, this position offers an exciting opportunity for individuals looking to advance their careers in banking operations, with a focus on customer service, risk management, and process improvement.