Operations Analyst - Data Center

Manifest Solutions - Columbus, OH

Full-time

Columbus, OH

Professional, Scientific, and Technical Services

About the position

The Operations Analyst position at Manifest Solutions involves monitoring and maintaining the availability and functionality of the computing environment's systems, network, and applications during the 2nd shift. The role requires effective communication with IT support staff and users, supporting incident management procedures, and managing hardcopy output requests within the Data Center.

Responsibilities

• Leverage event management systems to monitor and maintain the availability and functionality of systems, network, and applications.
• Assist in the creation and adoption of incident management procedures.
• Communicate effectively with IT support staff and users through various means to collect and disseminate information regarding the operational environment.
• Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies.
• Manage the flow of hardcopy output requests sent to printers within the Data Center.

Requirements

• Some college or equivalent experience.
• 5 or more years of IT experience.
• Microsoft Word and Excel experience.
• Ability to lift 20 lbs.
• Excellent communication skills both verbal and written.
• Ability to work in a positive and contributing manner in a team environment.
• Good problem solving/analysis and decision-making skills.