Operations Analyst FT

Mountain View Regional - Las Cruces, NM

Full-time

Las Cruces, NM

About the position

The Operations Analyst position at Mountain View Regional in Las Cruces, NM, is a full-time role that reports directly to the Director of Revenue Analysis. This position is pivotal in performing root cause identification and process improvement related to various components of the revenue cycle stream. The analyst will be tasked with reviewing and investigating errors, determining their root causes, and developing effective solutions by collaborating with staff and departments across the enterprise. In this role, the Operations Analyst will provide both strategic and tactical planning and analysis, focusing on continuous quality and productivity improvements to meet the key performance indicators established for the organization. The analyst will work diligently to achieve performance goals through collaboration with internal and external stakeholders. Responsibilities will include analyzing all revenue cycle operational activities, which encompass charge capture, medical coding, claims management, billing, collections, customer service, denial management, cash posting, follow-up, self-pay bad debt placement, contract management, and reimbursement. Additionally, the Operations Analyst will be involved in training staff, conducting in-services, and auditing staff performance to ensure compliance and efficiency within the revenue cycle processes. This role is essential for maintaining the integrity and effectiveness of the revenue cycle, ultimately contributing to the financial health of the organization.

Responsibilities

• Perform root cause identification and process improvement related to the revenue cycle stream.
• Review and investigate errors in revenue cycle processes.
• Determine root causes of issues and develop solutions in collaboration with staff and departments.
• Provide strategic and tactical planning and analysis for revenue cycle operations.
• Analyze all revenue cycle operational activities including charge capture, medical coding, claims management, billing, collections, and more.
• Train staff and conduct in-services related to revenue cycle processes.
• Audit staff performance to ensure compliance and efficiency in revenue cycle operations.

Requirements

• Associates Degree with at least 5 years of experience in Healthcare Revenue Cycle Management.
• Minimum of five (5) years in hospital provider process improvement, project management, and Revenue Cycle Management.
• Thorough knowledge of complex project management processes, tools, techniques, and methodologies.
• In-depth knowledge of healthcare billing practices, reimbursement methodologies, and regulatory requirements.
• Strong leadership skills with good interpersonal relationships.
• Demonstrated ability to determine key business issues and develop appropriate action plans from multidisciplinary perspectives.
• Advanced interpersonal communication skills, both verbal and written.

Nice-to-haves

• Bachelor's Degree in a relevant area of specialty.