Operations Analyst - Hybrid Position

$47,840 - $56,160/Yr

Freedom Energy Logistics - Auburn, NH

Full-time - Entry Level

Auburn, NH

Utilities

About the position

The Operations Analyst position at Freedom Energy Logistics LLC is an entry-level role focused on supporting the operational processes and marketing initiatives of the company. The role emphasizes the integration and functionality of the Salesforce platform, requiring strong analytical skills and attention to detail. The analyst will collaborate with various departments to enhance efficiency and contribute to organizational performance, making it an ideal opportunity for recent graduates seeking career advancement in operations and analytics.

Responsibilities

• Conduct market research to build and maintain marketing lists for targeted campaigns using tools like ZoomInfo.
• Perform data entry and ensure data accuracy across various platforms.
• Eliminate duplication in data and processes, tracking the return on investment of campaigns and initiatives.
• Manage and track Salesforce cases, ensuring timely resolution and accurate documentation.
• Generate and analyze reports to support marketing and sales initiatives.
• Evaluate existing technology and propose solutions to improve operational effectiveness.
• Employ data analytics tools and dashboards to enhance data quality and operational efficiency.
• Document systems, processes, and procedures for clarity and consistency.
• Automate standard operational procedures to enhance efficiency.
• Participate in discussions with cross-functional teams to address Salesforce and operational concerns.
• Communicate and collaborate with sales, marketing, and other departments to provide training and resources for new systems.
• Advocate for the benefits of products and services within the organization.
• Track results and report on operational metrics and campaign performance.

Requirements

• Recent graduate with a degree in business administration, operations, IT, cybersecurity, and/or analytics.
• Proficient with Microsoft Office, particularly Excel, and comfortable using CRM systems, including Salesforce.
• Responsible, personable, and detail-oriented with strong communication skills.
• Self-motivated with a strong work ethic and a positive attitude.

Nice-to-haves

• Prior experience with Salesforce or ZoomInfo is a plus.

Benefits

• Opportunities for advancement into higher roles within the company.