OPERATIONS ANALYST II - 65000389

$35,317 - $38,507/Yr

State of Florida - Pensacola, FL

Full-time - Entry Level

Pensacola, FL

Executive, Legislative, and Other General Government Support

About the position

The Operations Analyst II position at the Department of Elder Affairs is a highly responsible role that provides comprehensive administrative support within a team environment. The successful candidate will be tasked with inputting client information into the Client Information and Registration Tracking System (CIRTS) and maintaining data files on Medicaid clients, whether they reside in the community or in nursing facilities. This involves various procedures such as storing, appending, modifying, extracting, collating, and merging data from files to produce reports. The analyst will independently maintain production and quality control by reviewing documents for completeness and appropriateness prior to inputting, as well as rejecting and/or clarifying documents as needed. Additionally, the role requires compiling and analyzing data to support administrative decisions. The Operations Analyst II will also be responsible for contacting clients promptly to schedule assessments and arranging staff schedules in an equitable and efficient manner. The position involves initiating, receiving, and screening telephone calls in a professional and courteous manner, providing routine information, and routing calls appropriately. The analyst may act as a liaison between the Central Office, Bureau of Information Technology (BIT), and the field office for regular equipment maintenance and troubleshooting, as well as inventory management. Maintaining a high level of professional CARES knowledge is essential, including an understanding of State and Federal rules and laws governing the activities performed by CARES. The analyst will enhance their professional knowledge, skills, and abilities through education courses, seminars, workshops, and review of policies and procedures. Other responsibilities include sorting incoming mail and faxes, accurately routing information, preparing case files, and maintaining CARES files using approved filing methods. The analyst will also track purchase orders and billing receipts from vendors, prepare travel forms, and complete the annual medical recertification process of SMMC Long-Term Care enrollees as assigned. The role requires monitoring and prioritizing cases assigned through the annual recertification process, communicating with the CARES Supervisor and relevant providers to ensure appropriate Level of Care, program recommendations, and placement recommendations. The analyst will coordinate all special projects as assigned by the supervisor and participate in disaster recovery efforts throughout the State of Florida. Attendance is considered an essential function of this position.

Responsibilities

• Input client information into the Client Information and Registration Tracking System (CIRTS) and maintain data files on Medicaid clients.
• Independently maintain production and quality control by reviewing documents for completeness and appropriateness prior to inputting.
• Compile and analyze data for administrative decisions.
• Contact clients promptly to schedule assessments and arrange staff schedules equitably and efficiently.
• Initiate, receive, and screen telephone calls in a professional and courteous manner.
• Provide general information to long-term care facilities, county agencies, hospitals, and other private providers in the community.
• Act as a liaison between the Central Office, Bureau of Information Technology (BIT), and the field office for equipment maintenance and troubleshooting.
• Maintain a high level of professional CARES knowledge and improve skills through education and training.
• Sort incoming mail and faxes, accurately route information, and prepare case files.
• Track purchase orders and billing receipts from vendors and prepare travel forms accurately and timely.
• Complete annual medical recertification process of SMMC Long-Term Care enrollees as assigned.
• Monitor and prioritize cases assigned through the annual recertification process.
• Coordinate all special projects as assigned by the supervisor.
• Participate in disaster recovery efforts throughout the State of Florida.

Requirements

• Must have a bachelor's degree or higher from an accredited college or university with a major in a related field or a combination of education and professional experience totaling four (4) or more years in a related field.
• Possess strong written and oral communication skills, and use correct grammar, punctuation, and spelling.
• Detail-oriented and able to enter data accurately into a computerized system.
• Basic proficiency in Microsoft Windows Operating environments and Office Suite products including Word, Excel, Outlook, OneDrive, and SharePoint.
• Ability to compile, organize, and analyze client information.
• Ability to demonstrate a professional and courteous demeanor to establish and maintain cooperative working relationships.

Nice-to-haves

• Knowledge of Level of Care rules and regulations, CARES policies and procedures, and community resources related to elders and adults with disabilities.
• Ability to plan, organize, and coordinate work assignments.
• Self-motivated and able to resolve differences with management constructively.

Benefits

• State Group Health Insurance Coverage
• $25,000 Life Insurance Policy (100% paid by employer)
• Dental, vision, and other supplemental insurance options available
• Annual and Sick Leave benefits
• 10 paid holidays each year
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers to attend State of Florida community colleges, colleges, and universities