Operations Analyst II

$51,410 - $68,540/Yr

Lumen Technologies - Austin, TX

posted 2 months ago

Full-time - Entry Level
Remote - Austin, TX
Telecommunications

About the position

The Operations Analyst II position at Lumen is designed for individuals who are eager to engage in basic to intermediate analysis while collaborating closely with business clients to identify core business issues. The role involves mapping out potential solutions that will contribute to the development of a business case for action, which includes defining the need, method, and benefits of proposed solutions. Analysts in this position will undertake basic analysis to help develop detailed requirements that satisfy business needs. In this role, you will work closely with engineers, architects, and other members of the applications development team to refine solution designs, methods, and outcomes. You will assist in identifying, evaluating, and developing specifications for systems and procedures that are cost-effective and meet the necessary requirements. Your responsibilities will also include analyzing data to identify solutions, weighing the pros and cons of each solution in relation to their impact on the business. You will be tasked with analyzing complex business problems that can be solved with automated systems, identifying gaps, and providing technical expertise in business requirements for system functional specifications. This role also involves scaling new and existing systems, processes, and procedures in a cost-effective manner. Familiarity with data visualization concepts, Splunk, R, Python, SQL, and both structured and unstructured databases is essential. Additionally, you will configure system settings and options, plan and execute unit, integration, and acceptance testing to meet business requirements, and manage system migrations that specifically impact Enterprise Repair teams. Troubleshooting complex system access issues with Virtual desktop support will also be part of your responsibilities.

Responsibilities

  • Works closely with engineers, architects, and others on the applications development team to refine the solution design, methods, and outcomes.
  • Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.
  • Assists with analyzing data and identifying solutions along with pros and cons with respect to impact on the business.
  • Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.
  • Experience with data visualization concepts, Splunk, R, Python, SQL, and structured and unstructured databases.
  • Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements.
  • Project manage system migrations specific to international access to Lumen systems impacting Enterprise Repair teams.
  • Troubleshoot complex system access issues with Virtual desktop support.

Requirements

  • Bachelor's degree in relevant field or equivalent.
  • 3-5 years of related experience.
  • Expert MS Office Excel skills.
  • Experience in analytics utilizing financial data.
  • Analytical and decision-making skills.
  • Strong communication skills verbal and written to multiple levels of leadership.
  • Excellent organizational skills and attention to detail.
  • Takes initiative to ask questions and proactively problem solve.
  • Candidate should be a strategic thinker who can identify gaps in processes and work to close those gaps and improve the process.

Benefits

  • Health insurance coverage
  • Life insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • 401k benefit for retirement savings plan
  • 401(k) matching benefit
  • Paid holidays
  • Paid time off
  • Flexible scheduling options
  • Professional development opportunities
  • Tuition reimbursement
  • Employee discount programs
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