Lumen Technologies - Austin, TX
posted 2 months ago
The Operations Analyst II position at Lumen is designed for individuals who are eager to engage in basic to intermediate analysis while collaborating closely with business clients to identify core business issues. The role involves mapping out potential solutions that will contribute to the development of a business case for action, which includes defining the need, method, and benefits of proposed solutions. Analysts in this position will undertake basic analysis to help develop detailed requirements that satisfy business needs. In this role, you will work closely with engineers, architects, and other members of the applications development team to refine solution designs, methods, and outcomes. You will assist in identifying, evaluating, and developing specifications for systems and procedures that are cost-effective and meet the necessary requirements. Your responsibilities will also include analyzing data to identify solutions, weighing the pros and cons of each solution in relation to their impact on the business. You will be tasked with analyzing complex business problems that can be solved with automated systems, identifying gaps, and providing technical expertise in business requirements for system functional specifications. This role also involves scaling new and existing systems, processes, and procedures in a cost-effective manner. Familiarity with data visualization concepts, Splunk, R, Python, SQL, and both structured and unstructured databases is essential. Additionally, you will configure system settings and options, plan and execute unit, integration, and acceptance testing to meet business requirements, and manage system migrations that specifically impact Enterprise Repair teams. Troubleshooting complex system access issues with Virtual desktop support will also be part of your responsibilities.