Operations Analyst II

$51,410 - $68,540/Yr

Lumen Technologies - Norwalk, CT

Full-time - Mid Level

Remote - Norwalk, CT

Telecommunications

About the position

Lumen is seeking an Operations Analyst II to join our team, where you will play a crucial role in performing basic to intermediate analysis to support our business clients. This position involves identifying core business issues and mapping out potential solutions, which will be instrumental in developing business cases for action. You will define the needs, methods, and benefits of proposed solutions, contributing to the overall success of our operations. As an Operations Analyst II, you will work closely with engineers, architects, and other members of the applications development team to refine solution designs, methods, and outcomes. Your analytical skills will be put to the test as you assist in identifying, evaluating, and developing specifications for systems and procedures that are both cost-effective and meet our requirements. In this role, you will analyze complex business problems that can be solved with automated systems, identifying gaps and providing technical expertise in business requirements for system functional specifications. You will also be responsible for scaling new and existing systems, processes, and procedures in a cost-effective manner. Your experience with data visualization concepts, Splunk, R, Python, SQL, and both structured and unstructured databases will be essential as you configure system settings and options. Additionally, you will plan and execute unit, integration, and acceptance testing to ensure that business requirements are met. Project management skills will be necessary as you oversee system migrations specific to international access to Lumen systems, impacting our Enterprise Repair teams. Troubleshooting complex system access issues with Virtual desktop support will also be part of your responsibilities. This position is fully remote, allowing you to work from anywhere in the U.S., and is ideal for candidates who are strategic thinkers with a proactive approach to problem-solving. If you are looking to make a lasting impact in a dynamic environment, we encourage you to apply.

Responsibilities

• Works closely with engineers, architects, and others on the applications development team to refine the solution design, methods, and outcomes.
• Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.
• Assists with analyzing data and identifying solutions along with pros and cons with respect to impact on the business.
• Analyzes complex business problems to be solved with automated systems.
• Identifies gaps and provides technical expertise in business requirements for system functional specifications.
• Scales new and current systems, processes and procedures in a cost-effective manner.
• Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements.
• Project manage system migrations specific to international access to Lumen systems impacting Enterprise Repair teams.
• Troubleshoots complex system access issues with Virtual desktop support.

Requirements

• Bachelor's degree in relevant field or equivalent.
• 3-5 years of related experience.
• Expert MS Office Excel skills.
• Experience in analytics utilizing financial data.
• Analytical and decision-making skills.
• Strong communication skills verbal and written.
• Excellent organizational skills and attention to detail.
• Takes initiative to ask questions and proactively problem solve.
• Candidate should be a strategic thinker who can identify gaps in processes and work to close those gaps and improve the process.

Benefits

• Health insurance coverage
• Life insurance coverage
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing