Operations Analyst II

Ameriprise Financial Services, LLC•Minneapolis, MN

7d•$75,000 - $90,000•Onsite

About The Position

Support technology operations by performing proactive and reactive monitoring, analyzing system and service performance, and resolving routine to moderately complex operational issues. Collaborate closely with engineering staff, senior analysts, and technology partners to maintain platform stability, ensure SLA/OLA compliance, and identify improvement opportunities. Develop deeper technical capability while contributing to process, documentation, and reporting enhancements that improve operational effectiveness.

Requirements

Support technology operations
Performing proactive and reactive monitoring
Analyzing system and service performance
Resolving routine to moderately complex operational issues
Collaborate closely with engineering staff, senior analysts, and technology partners
Maintain platform stability
Ensure SLA/OLA compliance
Identify improvement opportunities
Develop deeper technical capability
Contributing to process, documentation, and reporting enhancements
Use technology monitoring tools
Monitor assigned environments and/or technical assets
Identify performance or behavior outside established standards or SLA/OLAs
Proactively monitor system stability and service performance
Take corrective action to prevent incidents or problems
Participate in bridge calls
Engage with team members, contractors, or vendors to prevent or resolve incidents
Perform troubleshooting, issue diagnosis, resolution, and production support
Alert and work with appropriate teams to resolve reported user issues
Follow established incident, event, and escalation procedures
Use experience in data analysis
Collaborate with management and team members to identify corrective actions
Gather, analyze, and interpret meaningful operational data
Support improvement initiatives
Track effectiveness and status of improvement initiatives
Participate in the ongoing refinement of operational processes, policies, and best practices
Promote reuse and consistency of technical build, implementation, and support processes
Validate adherence to defined standards
Ensure alignment with IT Information Library (ITIL) principles

Responsibilities

Use technology monitoring tools to monitor assigned environments and/or technical assets and identify performance or behavior outside established standards or SLA/OLAs.
Proactively monitor system stability and service performance within area of expertise and take corrective action to prevent incidents or problems when possible.
Participate in bridge calls and engage with team members, contractors, or vendors to prevent or resolve incidents in a timely manner.
Perform increasingly independent troubleshooting, issue diagnosis, resolution, and production support for one or more technologies within the defined technical area of expertise.
Alert and work with appropriate teams to resolve reported user issues with operational and administrative platforms.
Follow established incident, event, and escalation procedures.
Use experience in data analysis to collaborate with management and team members to identify corrective actions that increase efficiency and improve system or service performance.
Gather, analyze, and interpret meaningful operational data to support improvement initiatives and track their effectiveness and status.
Participate in the ongoing refinement of operational processes, policies, and best practices to ensure high performance and availability of technology platforms.
Promote reuse and consistency of technical build, implementation, and support processes.
Validate adherence to defined standards and ensure alignment with IT Information Library (ITIL) principles.