Operations Analyst II

$48,000 - $110,000/Yr

Aflac - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

251-500 employees

Insurance Carriers and Related Activities

About the position

The Operations Analyst II at Aflac plays a crucial role in supporting the day-to-day operations of the business unit. This position involves coordinating administrative tasks, performing statistical analysis, and developing analytical models to aid in decision-making. The analyst will also act as a liaison between departments, providing insights and recommendations to improve business policies and practices. This hybrid role requires a balance of in-office and remote work, depending on the employee's location.

Responsibilities

• Coordinates administrative and logistical details associated with the day-to-day operations of the business unit.
• Assists management in gathering, interpreting, and comparing benchmarking data to the company's operations; performs statistical analysis.
• Develops and documents standards for the use, control, updating, and maintenance of databases.
• Develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations.
• Acts as a liaison between the department and/or divisions; provides recommendations for new and revised business policies, procedures, and practices.
• Collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas.
• Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise.
• Performs analysis related to budgeting, expenses, and forecasting.
• Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets.
• Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements.
• Develops and modifies staffing, planning, forecasting, budgeting, and reporting processes as needed; leads special projects and the development of executive level presentations.
• Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiate performance.
• Performs other duties as required.

Requirements

• Bachelor's Degree in a job-related field.
• Two or more years of work-related experience or an equivalent combination of education and experience.
• Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint.
• Experience in using Tableau Dashboard Software preferred.
• Experience using Minitab, SPSS, or Excel Toolpak.
• Knowledge and skill performing statistical analysis.
• Knowledge and skill in business case preparation and business requirement definition.
• Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis, and documentation.

Nice-to-haves

• A minimum of two years of project management/process experience.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending.
• Dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays.
• Up to 20 days PTO to be used for any reason.
• State mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked).
• Other leaves of absence, if eligible.