Operations Analyst III

$100,000 - $110,000/Yr

Services For The Underserved - New York, NY

Full-time - Mid Level

New York, NY

Ambulatory Health Care Services

About the position

The IT Infrastructure Department at S:US is seeking a detail-oriented and technically savvy individual to join their team. This role involves supporting various aspects of the agency's technical infrastructure, providing technical support to users, and serving as a backup for colleagues. The position emphasizes collaboration and respect within a dynamic culture aimed at improving the lives of clients.

Responsibilities

• Support various parts of the Agency's technical infrastructure.
• Provide technical support to users throughout the agency regarding hardware and application issues.
• Mentor and train department staff, serving as a point of escalation for requests.
• Document new knowledge base articles (KBs).
• Troubleshoot firewall VPN issues and multi-site network connectivity issues.
• Maintain Active Directory, including adding users and changing passwords.
• Support mobile device management systems and end devices.
• Install and configure desktop/laptop hardware and peripherals, including network printers.
• Maintain a fleet of network copiers, scanners, and printers.
• Manage multiple projects effectively within a high-paced team atmosphere.

Requirements

• Bachelor's degree in computer science or related field.
• 5+ years' experience directly related to the duties specified.
• Proficiency with MS Office Suite.
• Valid driver's license for driving company truck between NYC facilities.

Nice-to-haves

• Experience with Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management.
• Knowledge of Juniper Firewalls and Exchange/Office 365.
• Expert troubleshooting skills with a strong emphasis on remote support and diagnostics.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Access and reasonable accommodation for individuals with disabilities.