Operations Analyst, Institutional Private Client

Unclassified - Oaks, PA

Full-time - Entry Level

Hybrid - Oaks, PA

About the position

The Investment Manager Services Division (IMS) at SEI is experiencing rapid growth and is looking to expand its Institutional Private Client (IPC) team. The primary objective of this team is to deliver exceptional administration services for clients' assigned alternative investment funds, mutual funds, or ETFs. As an Operations Analyst, you will play a crucial role in ensuring the accuracy of custodial and prime broker account reconciliations. This position involves close collaboration with Account Administration, Trade Settlement, and Client Service teams to gain a comprehensive understanding of client portfolios and fund structures, ensuring that all required deliverables are met. In your reconciliation duties, you will perform various types of reconciliations to verify data accuracy and meet client service expectations. You will be responsible for maintaining the official books and records for clients, which includes researching, escalating, and resolving any outstanding cash and security discrepancies. Accuracy in postings to the accounting system is paramount. Additionally, you will coordinate the documentation of processes and procedures tailored to individual client needs, and communicate effectively with both internal teams and client teams to resolve any open issues or questions. This may involve liaising with internal technology support and vendor support to address production issues or system queries. SEI is committed to your success and encourages participation in various IMS and corporate professional development sessions. These opportunities will equip you with the tools necessary to identify and implement process improvements across the division and organization. You will have the chance to work alongside a diverse team and advance your career within the financial services industry.

Responsibilities

• Ensure accurate reconciliation of custodial and prime broker accounts.
• Collaborate with Account Administration, Trade Settlement, and Client Service teams to understand client portfolios and fund structures.
• Perform various types of reconciliations to ensure data accuracy and meet client service expectations.
• Research, escalate, and clear outstanding cash and security differences.
• Maintain accurate postings to the accounting system.
• Coordinate documentation of processes and procedures for individual client needs.
• Communicate with internal and client teams to resolve open issues and questions.
• Engage with internal technology support and vendor support for production issues or system queries.

Requirements

• BA/BS in Business, Accounting, Finance, Economics, Mathematics or equivalent experience.
• Internship experience preferred.
• Intermediate skills in Microsoft Excel.
• Self-motivation and drive to complete multiple client objectives without sacrificing quality.
• Strong written and verbal communication skills for client support via email and phone calls.
• Strong customer service skills for daily communication with internal and external clients.

Nice-to-haves

• Aiming to broaden knowledge of the financial services industry by learning new concepts and systems.
• Collaboration with internal and external stakeholders.
• Flexibility to adapt to changing client needs.
• Positivity and a supportive approach in assisting colleagues and clients.
• Curiosity, critical thinking, and attention to detail.

Benefits

• Commuter assistance
• Paid parental leave
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching