Mayo Clinic - Rochester, MN
posted 2 months ago
The Operations Analyst is a key contributor to the successful launch and adoption of new digital products and features for Mayo Clinic's Workforce Experiences team (Intelligent Search). This role supports the product team by creating and executing effective communication, training, and knowledge materials for internal and external stakeholders, as well as providing incident management and resolution support. The role also demonstrates servant leadership and helps fill gaps within the product team. Ensures best-in-class product operations to ensure effective product implementation and efficient ongoing operational support for MVPs, pilots, proof of concepts, highly mature products, and/or product teams. The ideal candidate will possess strong operational knowledge, analytical skills, process design expertise, and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies. This role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, ensuring effective deployment and usage of digital health products, digital operational enablement tools, and digital portfolio management capabilities. Key Responsibilities include applying advanced systems and analytical thinking methodologies to identify and address complex operational challenges, utilizing operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations, and extracting and analyzing data to support key clinical programs and high-level operational decisions. The Operations Analyst will also support report outs of key metrics and KPIs, leverage data to identify and implement operational and process improvement opportunities, and utilize design thinking processes to assess, improve, and ensure the overall effectiveness of operational processes and solutions. The role requires collaboration with product and operations leaders to coordinate and oversee the implementation of new products and operational processes, serving as a key liaison between clinical practice, digital operations, and product teams, ensuring clear and effective communication. The Operations Analyst will conduct ongoing monitoring of patient, care team, and end-user feedback, develop and execute cross-functional action plans to address and resolve identified issues, and analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective. Additionally, the role involves developing and maintaining high-level guidelines, procedures, and support documentation, providing training and communication on program changes, and overseeing device configuration and logistics to ensure alignment with strategic initiatives.