Crystal Management - Reston, VA
posted 4 months ago
CMIT is seeking a motivated, career and team-oriented Junior Operations Analyst in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA's national effort to ensure the defense and resilience of cyberspace. The mission of the CDM Data Services Program is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data set, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats. This position is remote, allowing the candidate to work from any location within the United States, provided they can work on an eastern time zone schedule. The Operations team consists of NOC and SOC analysts and engineers who provide 24 x 7 technical support to remedy operational issues and security incidents in a managed services environment. The Junior Operations Analyst will be responsible for monitoring, analyzing, and responding to any solution performance issues or security incidents using established tools, escalating to engineering support as required. The Junior Operations Analyst will support the overall operations, maintenance, and health of the CDM integration layer and dashboard platform environment. This includes managing and overseeing performance and security monitoring tools, responding to alerts, triggers, and other warning conditions. The role requires close coordination with Engineering to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance SLAs. The analyst will also follow established documented methods, practices, and standard operating procedures (SOPs) to deliver effective, efficient, and professional operations support, while maintaining the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments.