Operations Analyst, NCSI - NBC Sports Next

NBC - Orlando, FL

Full-time - Mid Level

Orlando, FL

Broadcasting and Content Providers

About the position

The Operations Analyst - NCSI at NBC Sports Next will play a crucial role in enhancing the internal and external customer experience within the Youth & Recreational Sports group. This position involves analyzing data, identifying innovative solutions, and optimizing operational processes to improve efficiency and effectiveness across the department.

Responsibilities

• Gathers and analyzes company data from workflows, collaborative discussions, and reports; makes informed recommendations based on findings and evaluates the outcomes of newly implemented procedures.
• Supports operational process reviews including preparing necessary materials, generating reports, and providing regular status updates.
• Conducts research and data analysis to identify trends and develop actionable insights and recommendations.
• Builds strong relationships with the Director and Departmental Leaders to gain an in-depth understanding of processes, address challenges, and propose effective solutions.
• Assesses current production processes and recommends strategic enhancements to optimize business efficiency.
• Provides ongoing support to the team as needed during and following assigned projects.
• Prioritizes projects impartially and communicates status updates, key metrics, and progress reports to leadership.
• Handles confidential and sensitive information daily, and ensures information is being shared between departments and with clients appropriately.
• Performs additional tasks as assigned to support operational goals.

Requirements

• Comprehensive understanding of best practices in multi-platform and multi-stakeholder environments.
• 2+ years of experience in business operations or related analytical role, with proven track record of driving process improvements and supporting operational success.
• Possess intermediate proficiency in Microsoft Excel for data entry, calculations, formatting, and visualization.
• Strong interpersonal and communication skills.
• Strong analytical, planning, and organizational skills with an ability to manage competing priorities and demands.
• Proficient in utilizing various tools and resources to present analyses and share insights with key stakeholders.
• Skilled at evaluating data and making informed decisions based on available information.
• Self-motivated and capable of working independently, while also excelling in collaborative environments across different time zones.

Nice-to-haves

• Previous experience with business management platforms including both vendor and internal proprietary platforms.