Operations Analyst Payroll

$45,125 - $75,208/Yr

Metropolitan Transportation Authority - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Operations Analyst - Payroll position at the Metropolitan Transportation Authority (MTA) is responsible for administering payroll activities and processing transactions. This role involves data management, customer service, and collaboration across teams to ensure accurate payroll processing and compliance with MTA policies. The analyst will also participate in continuous improvement initiatives and maintain a high level of knowledge in payroll processes and systems.

Responsibilities

• Gather, validate and maintain data and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across teams to document, research and resolve basic issues and errors as assigned
• Understand when to resolve or escalate to supervisor
• Perform / support cyclical processing and period end activities
• Complete assignments as delegated by Supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary

Requirements

• Possess specific work experience in Payroll and knowledge of Payroll processes
• Working knowledge and use of PeopleSoft or related database software
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• High School Diploma or GED
• One (1) year work experience in Payroll, Accounting, Finance, HR, IT, Procurement or an equivalent combination of education, training, and experience in data analytics.

Nice-to-haves

• Understanding of MTA Finance policies, practices and procedures
• Familiarity with performance metrics and ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
• Shared Services experience preferred
• Bachelor's or Associate's Degree with relevant experience in Business or related field
• A Master's degree may substitute for required experience, not to exceed two years.

Benefits

• Equal Employment Opportunity
• Encouragement for qualified applicants from diverse backgrounds, experiences, and abilities to apply